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Built for ecommerce brandsAI Support for Shopify Stores
Give every shopper instant pre-sale and post-sale support on product pages, collections, and checkout — without hiring a 24/7 support team.
18%Avg. lift in engaged sessions
24/7Shopper support coverage
2 minInstall on Shopify theme
7 daysFree trial
Everything you need for AI support for Shopify stores
Product-aware AI answers from your store pages
Shipping, returns, and sizing FAQ automation
Cart recovery conversations before checkout
Human handoff for complex order issues
Shopify-friendly async widget install
Revenue-focused conversation analytics
Platform
Everything you need to support customers at scale
A modular stack of real-time tools — each built for speed, clarity, and your team's daily workflow.
Live chat
Real-time messaging on your site
Low-latency delivery keeps every reply instant — no refresh, no lag.
AI copilot
Draft replies in seconds
Custom-trained suggestions help agents answer faster with on-brand tone.
Analytics
Insights that drive decisions
Track volume, response times, and team performance from one dashboard.
Install
Live in under two minutes
One lightweight script tag — no heavy SDKs or complex configuration.
Every device
Mobile & desktop, always in sync
Native apps and push notifications so your team never misses a conversation.
Desktop dashboard
Sub-50ms widget load
Enterprise-grade security
Unlimited team seats on Pro
Benefits
Why teams choose NeexChat for AI support for Shopify stores
Answer product questions before abandonment
Shoppers hesitate on fit, materials, compatibility, and delivery. Instant chat removes friction and keeps them moving to checkout.
Automate post-purchase support
Order status, returns, and exchange policy questions are handled automatically with escalation to agents when needed.
Increase AOV with guided recommendations
AI can suggest complementary products based on your catalog pages and campaign context.
Support peak season without burnout
Handle BFCM and holiday traffic spikes without proportional headcount increases.
Go live in four simple steps
STEP 01
Add script to Shopify theme
Paste one tag in your theme or use a custom liquid snippet — no app bloat required.
STEP 02
Sync knowledge from store pages
AI learns from product descriptions, policies, and FAQ pages.
STEP 03
Launch on product & collection pages
Meet shoppers at the moment of highest purchase intent.
STEP 04
Optimize from chat analytics
Identify top objections and fix copy, offers, or shipping rules.
Use cases
Popular scenarios
Fashion & apparel
Sizing, fabric, and return policy questions handled instantly.
Beauty & skincare
Ingredient and routine questions that drive confident purchases.
Electronics & accessories
Compatibility and warranty clarifications before buy.
Subscription & DTC brands
Billing, skip, and delivery FAQs with human backup.
Why Shopify stores lose sales without live AI support
Ecommerce conversion is won in seconds. When a shopper has a product question and no one answers, they leave. AI support for Shopify stores keeps them engaged until checkout.
Support tickets and email delays are too slow for modern buyers. Real-time chat with AI Copilot matches the speed expectations of mobile-first shoppers.
Pre-sale vs post-sale: one inbox for both
The same widget handles pre-purchase objections and post-purchase order questions. Your team sees full context in one inbox instead of scattered channels.
Use conversation tags and analytics to spot recurring objections — then update product pages and policies to convert better over time.
FAQ
Questions about AI support for Shopify stores
Can this reduce cart abandonment on Shopify?
Yes. Fast answers on shipping, trust, and product fit reduce hesitation at checkout.
Does it work for post-purchase support too?
Yes. Automate order FAQs and route complex cases to your team.
Will it slow down my Shopify store?
No. The widget loads asynchronously and is optimized for minimal performance impact.
Can AI answer questions about specific products?
Yes. Train on your product and policy pages for accurate, catalog-aware replies.
Do you integrate with Shopify checkout?
Install on your theme pages; chat runs alongside your existing checkout flow.
Is there a free trial?
Yes — 7-day free trial with full platform access on every plan.
Integrations
Easy to install on any platform
One script works everywhere your customers already publish.
Paste before closing </body> — widget loads async without slowing your site.
<script src="https://widget.neexchat.com/widget/loader.js" async></script>Customers
Teams that switched to NeexChat
“We replaced a bloated legacy chat tool. NeexChat was live the same afternoon and our first-response time dropped 40%.”
“The AI copilot drafts on-brand replies from our Shopify pages. Agents approve and send — customers think we hired more staff.”
“Setup on client WordPress sites is literally one script. The inbox is clean and our team actually enjoys using it.”
“Lightweight widget, real-time WebSockets, and sensible pricing. Exactly what we needed without enterprise bloat.”
Plans with AI & email marketing included
Plans that match your dashboard
Every plan includes a 7-day free trial. Live chat, AI Copilot, and email campaigns — same pricing you choose at signup.
Starter
Every NeexChat feature — sized for small teams.
$19/mo
Start free trial7-day free trial · no card required
- All features included on every plan
- 2 website workspaces · 3 team members
- 5,000 conversations/mo
- AI Copilot — 2,000 replies/mo
- Email marketing — 250 sends/mo
- 50 conversation summaries/mo
- AI rewrite, suggestions & canned responses
- Basic + advanced analytics, live visitors, moderation
Most popular
Pro
Same full feature set with higher usage limits.
$39/mo
Start free trial7-day free trial · no card required
- All features included on every plan
- 5 website workspaces · 10 team members
- 20,000 conversations/mo
- AI Copilot — 10,000 replies/mo
- Email marketing — 1,000 sends/mo
- 120 conversation summaries/mo
- AI rewrite, suggestions & canned responses
- Basic + advanced analytics, live visitors, moderation
Business
Unlimited scale across the same complete platform.
$59/mo
Start free trial7-day free trial · no card required
- All features included on every plan
- Unlimited websites & team members
- 100,000 conversations/mo
- AI Copilot — 50,000 replies/mo
- Unlimited email marketing sends
- Unlimited conversation summaries
- AI rewrite, suggestions & canned responses
- Basic + advanced analytics, live visitors, moderation
Secure checkoutPayPal checkout
Instant activationProrated upgrades when you change plans
FAQ
Questions, answered
Everything you need before adding NeexChat to your site.
Most teams go live in under two minutes. Copy one script tag into your site header — WordPress, Shopify, Wix, Webflow, and custom HTML are supported.
Yes. Our demo and onboarding scan your public pages to build a knowledge base. You can refine answers and tone from the dashboard anytime.
Absolutely. Agents get native iOS and Android apps with push notifications, plus a full desktop inbox.
We accept Visa, Mastercard, American Express, and PayPal for secure checkout.
Yes — new workspaces get a 7-day free trial with full access to live chat, AI Copilot, and email marketing features.
Ready to launch AI support for Shopify stores?
Join teams using NeexChat for live chat, AI Copilot, and conversion-focused support. 7-day free trial — no credit card required.
Start your free trial